PRIME JEWELLERY — PRIVACY POLICY

Revised: 18.12.2025

In this Policy, “Prime Jewellery”, “Prime Jewellery App”, “we”, “our,” or “us” refers to the Prime Jewellery entity responsible for the collection, use, and handling of Personal Data as described in this document.

This privacy policy describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

1. Visit our website at primejewellery.ae, or any website of ours that links to this privacy policy
2. Download and use our mobile application (Prime Jewellery App), or any other application of ours that links to this privacy policy
3. Engage with us in other related ways, including sales, marketing, or events

Questions or concerns?

Reading this policy will help you understand your privacy rights and choices.

If you do not agree with our policies and practices, please do not use our Services.

For any questions, contact us at primejewellery0@gmail.com or Instagram: instagram.com/primejewelleryuae.

SUMMARY OF KEY POINTS

What personal information do we process?

We process personal information depending on how you interact with our Services, the choices you make, and the features you use.

Do we process sensitive personal information?

We may process sensitive personal information only when necessary, with your consent, or as permitted by applicable law.

Do we collect information from third parties?

We do not collect information from third parties.

How do we process your information?

We process your information to provide, operate, improve, and secure our Services.

When do we share your information?

We share information in specific situations and with specific categories of third parties.

How do we keep your information safe?

We implement organizational and technical safeguards, but no online system is 100% secure.

What are your rights?

Depending on your location, you may have rights regarding access, correction, deletion, or restriction of your personal data.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. DO WE MAKE UPDATES TO THIS POLICY?
10. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal Information Provided by You

We collect personal information that you voluntarily provide when you:

1. Register on the app
2. Contact us
3. Participate in activities, offers, or reward features
4. Make inquiries or purchases

This may include:

1. Name
2. Phone number
3. Email address
4. Address
5. Username
6. Password
7. Contact preferences
8. Payment details (handled only by secure third-party payment processors)
9. Any other information you choose to provide

Sensitive Information

We may process the following categories when required and permitted by law:

1. Financial information
2. Identification data

Payment Data

Payment data is processed securely by our third-party payment provider.

We do not store your card details.

Application Data

If you use our app, we may collect:

1. Geolocation data (with your permission)
2. Mobile device information (model, OS, IP address)
3. Usage logs and analytics
4. Push notification preferences

Automatically Collected Data

We collect:

1. Device info
2. IP address
3. Browser details
4. App usage patterns
5. Cookies and tracking data

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to:

1. Create and manage your account
2. Provide customer support
3. Manage orders or bookings
4. Offer loyalty, rewards, or promotional features
5. Send administrative updates
6. Improve app performance and user experience
7. Ensure security and fraud prevention
8. Comply with legal requirements
9. Send promotional and marketing communications (optional)

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data with:

Third-party service providers, such as:

1. Payment processors
2. Data analytics providers
3. Cloud storage providers
4. Marketing tools

All third parties are required to protect your data.

We may also share information during:

1. Business transfers
2. Partnerships
3. Legal obligations

4. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

Yes. We use cookies, analytics, and tracking technologies for:

1. Security
2. App functionality
3. Preferences
4. Performance optimization
5. Advertising (optional)

You can disable cookies in your browser settings.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information only as long as necessary for:

1. Legal compliance
2. Service delivery
3. Account management

You may request deletion anytime.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use:

1. Technical safeguards
2. Encryption
3. Access control
4. Secure servers

However, no digital storage or transmission is 100% secure.

7. DO WE COLLECT INFORMATION FROM MINORS?

No.

We do not knowingly collect or market to individuals under 18.

If we learn we have collected data from a minor, we will delete it immediately.

8. WHAT ARE YOUR PRIVACY RIGHTS?

You may request to:

1. Access your data
2. Update or correct your data
3. Delete your account
4. Withdraw consent
5. Opt out of marketing

You can do this by contacting us at:

📧 primejewellerydubai@gmail.com

9. DO WE MAKE UPDATES TO THIS POLICY?

Yes.

We update this policy to stay compliant with laws and improve transparency.

A new “Revised” date will appear at the top.

10. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions, contact:

📧 primejewellerydubai@gmail.com

🌐 primejewellery.ae

📸 Instagram: @primejewelleryuae

11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

To request review, correction, or deletion of your personal data, email:

📧 primejewellerydubai@gmail.com

Terms & Conditions

Last updated: December 07, 2025

Welcome to Prime Jewellery (“we”, “our”, “us”).

By downloading, accessing, or using our mobile application, website (primejewellery.ae), or social media pages (instagram.com/primejewelleryuae), you agree to these Terms & Conditions.

Please read them carefully.

1. General

1. These Terms govern all services provided by Prime Jewellery, including gold/silver investment, wallet services, jewellery purchases, transfers, gifting, and referrals.
2. We reserve the right to modify, update, or replace any part of these Terms without prior notice.
3. Continued use of our app or services means you accept the revised Terms.

2. Eligibility

1. Users must comply with all applicable UAE laws.
2. Certain investment and financial features may require identity verification (KYC).

3. Investment Services (Gold & Silver)

1. Users can buy, sell, gift, transfer, or withdraw gold and silver through the app.
2. The prices are updated based on live UAE market rates and may fluctuate at any time.
3. Prime Jewellery acts as a platform for buying/selling digital gold and silver backed by physical reserves.
4. Investment values may go up or down depending on market conditions.
5. We do not provide financial or investment advice.

4. Ownership & Vaulting

1. When you purchase digital gold/silver, you own the equivalent physical quantity stored securely in partner vaults.
2. Vaulted gold/silver can be:
3. Sold back through the app
4. Transferred to another user
5. Gifted
6. Converted into physical jewellery (where applicable)
7. Collected in-store (subject to minimum weight requirements)

5. Wallets & Supported Currencies

1. The app supports multiple currency wallets for payments, investments, and transfers.
2. Currency conversions (if applicable) follow live exchange rates.
3. Users must ensure funds added to wallets come from legitimate sources.

6. Buy & Sell

1. Buy and sell prices for gold/silver differ due to market spread, taxes, and service fees.
2. All completed transactions are final and cannot be reversed.

7. Transfers & Gifting

1. Users may transfer gold, silver, or wallet balances to other verified users.
2. All transfers are instant and irreversible once confirmed.
3. Gifting gold/silver is available to users with valid account details.
4. Prime Jewellery is not responsible for incorrect recipient information entered by users.

8. Physical Collection (Gold/Silver)

1. Users may collect their gold/silver from our designated store or partner branches, subject to:
2. Minimum withdrawal weight
3. Making an appointment
4. KYC verification
5. Additional making/handling charges may apply depending on the form of collection (e.g., bars, coins, jewellery).

9. Jewellery Shopping

1. Users can purchase gold jewellery directly through the app or website.
2. Prices depend on live gold rate, making charges, craftsmanship, and design.
3. Product photos may slightly vary due to lighting, display settings, or design variations.

10. Returns, Exchanges & Refunds

For jewellery items:

1. Returns are not allowed due to the nature of gold pricing and hygiene standards.
2. Exchanges may be considered within 24 hours if the item is unused and in original condition.

For investments:

1. Digital gold/silver transactions cannot be returned or refunded.

11. Referral Program

1. Users may earn rewards by inviting new users with their referral code.
2. Fraudulent referrals (fake accounts, self-referrals, misuse) will lead to account suspension and loss of rewards.
3. Prime Jewellery may modify or discontinue the referral program at any time.

12. KYC & Verification

1. Certain services require identity verification in compliance with UAE regulations.
2. Users must provide accurate information. Fake or incomplete documents may lead to account suspension.

13. Security & Account Responsibility

1. Users are responsible for maintaining the confidentiality of their login credentials.
2. Any activity under an account is considered authorized by the account holder.
3. Prime Jewellery is not responsible for losses caused by unauthorized access due to user negligence.

14. Fees & Charges

1. Fees may apply for:
2. Buy/sell spreads
3. Withdrawals
4. Currency conversions
5. Vaulting (if applicable)
6. Physical gold/silver collection
7. All fees will be displayed prior to confirming a transaction.

15. Intellectual Property

1. All app content, including text, images, videos, designs, and branding, belongs to Prime Jewellery.
2. Unauthorized reproduction, distribution, or use is strictly prohibited.

16. Limitation of Liability

1. Gold/silver values may fluctuate based on market conditions. Users assume full responsibility for investment decisions.
2. Prime Jewellery is not liable for losses resulting from:
3. Market volatility
4. Technical issues
5. Incorrect user inputs
6. Delays caused by third-party services (banks, payment gateways, couriers)

17. Termination

1. We may suspend or terminate accounts involved in fraud, misuse, suspicious activities, or violation of Terms.

18. Contact Information

For support or inquiries:

📧 primejewellerydubai@gmail.com

📸 instagram.com/primejewelleryuae

🌐 primejewellery.ae

Return Policy

Last Updated: December 2025

1. Jewellery Products – Return & Exchange

Due to the nature of gold and precious metals, all jewellery purchases are final.

However, exchanges may be allowed under the following conditions:

Exchanges Allowed Only If:

1. The request is made within 24 hours of receiving the product.
2. The item is unused, unworn, and in its original packaging.
3. The product passes our inspection and approval.

Defective Items

If you believe your jewellery has a manufacturing defect:

1. Contact us within 48 hours of delivery.
2. After inspection, we may offer:
3. A replacement, or
4. A store credit

Note: Minor variations in color, weight, texture, or design compared to online photos are not considered defects.

2. Digital Gold & Silver Investments – Return

Digital gold and silver investment transactions cannot be returned under any circumstances.

Users may alternatively:

1. Sell gold/silver at current live market rates
2. Transfer to another user
3. Gift gold/silver

3. Physical Gold/Silver Collection – Return

Once gold/silver is physically collected:

1. No return or exchange is allowed.
2. Users must verify weight and quantity before leaving the store.

4. Items Not Eligible for Return/Exchange

1. Worn or damaged jewellery
2. Customized or altered jewellery
3. Digital gold/silver investments
4. Wallet balances or currency deposits

5. How to Request a Return/Exchange

Email us at: primejewellerydubai@gmail.com

Provide:

1. Order ID
2. Product details
3. Reason for return/exchange

Our support team will respond within 48 hours.

Shipping & Delivery Policy

Last Updated: December 2025

At Prime Jewellery, we aim to provide timely and secure delivery of your jewellery and investment-related products. This policy explains how shipping and delivery work for our services.

1. General Information

1. Orders placed through our website (primejewellery.ae) or app are subject to verification and confirmation by our team.
2. We deliver only to verified addresses provided by the user.
3. Prime Jewellery reserves the right to refuse or cancel orders in case of incorrect address, unavailability of product, or suspected fraudulent activity.

2. Delivery of Jewellery Orders

1. Processing Time:
2. Orders are processed within 1–3 business days after confirmation of payment and verification of the order.
3. Delivery Time:
4. Standard delivery may take 3–7 business days, depending on your location and courier availability.
5. Shipping Charges:
6. Shipping fees, if applicable, will be displayed at checkout. Free shipping may be offered on certain orders/promotions.
7. Tracking:
8. You will receive a tracking ID once your order is shipped. You can monitor the shipment status via the courier service.
9. Delivery Issues:
10. Ensure that the recipient is available at the time of delivery.
11. Prime Jewellery is not responsible for delays caused by courier services, customs, or natural events.
12. If a delivery fails due to incorrect information, a reshipment fee may apply.

3. Collection of Physical Gold/Silver

1. Users can opt to collect their gold/silver in-store at designated Prime Jewellery locations.
2. Collection is subject to:
3. Minimum quantity limits (as per app terms)
4. Prior appointment scheduling
5. Verification of KYC and ownership
6. Physical collection requests must be confirmed via the app before visiting the store.

4. Security & Insurance

1. All shipments of jewellery or gold/silver are securely packaged and insured to protect against loss or damage during transit.
2. Users must inspect the package at the time of delivery and report any discrepancies immediately.

5. International Shipping

1. Currently, Prime Jewellery delivers within the UAE.
2. International shipping may be offered in the future; terms and fees will be communicated on the app/website.

6. Contact for Shipping Inquiries

For any questions regarding delivery, shipping status, or collection of gold/silver:

📧 primejewellerydubai@gmail.com

📸 Instagram: instagram.com/primejewelleryuae

🌐 Website: primejewellery.ae

Refund Policy

Last Updated: December 2025

This Refund Policy explains when refunds are issued and how they are processed.

1. Jewellery Products

1. Refunds are not issued for jewellery purchases unless:
2. The product has a verified manufacturing defect
3. The item is unavailable or replaced by cancellation from our side

In such rare cases:

1. Refunds will be issued to your app wallet or original payment method, depending on the situation.

2. Digital Gold & Silver Investments

1. No refunds are issued for digital gold or silver purchases.
2. All transactions are processed according to live market rates and are final.

3. Wallet Top-Ups & Payments

1. Wallet deposits or currency top-ups are non-refundable, except when:
2. A transaction fails due to a technical issue
3. A duplicate/incorrect payment is made
4. Refund is required by law or regulation

Refunds for failed orders are credited back to the app wallet.

4. Physical Gold/Silver Collection

1. Once collected, physical gold/silver cannot be refunded or returned.
2. No refund is issued for any discrepancy reported after leaving the store.

5. Processing Time for Refunds

Approved refunds (only in exceptional cases) will be processed within:

1. 3–7 business days for wallet refunds
2. 5–14 business days for bank/payment refunds

6. Contact Us for Refunds

📧 primejewellerydubai@gmail.com

📸 Instagram: instagram.com/primejewelleryuae

🌐 Website: primejewellery.ae

Delete Account & Data – Prime Jewellery

App Name: Prime Jewellery
Developer: CodePadding
Package Name: com.primejewellery.app

At Prime Jewellery, we respect your privacy and your right to control your personal data. This page explains how you can request deletion of your account and associated data.

How to Request Account Deletion

You can request deletion of your Prime Jewellery account using one of the following methods:

Option 1: From the App

1. Open the Prime Jewellery app
2. Go to Profile or Settings
3. Select Delete Account
4. Follow the on-screen confirmation steps

Option 2: By Email

If you are unable to access the app, you can request account deletion by email:

Email: support@primejewellery.app
Subject: Account Deletion Request – Prime Jewellery

Please include:

• Your registered email address or phone number
• Your Prime Jewellery user ID (if available)

What Data Is Deleted

When your account deletion request is processed, the following data will be permanently deleted:

• Personal profile information (name, email address, phone number)
• Login credentials
• Device identifiers associated with your account
• App usage and analytics data linked to your account
• Saved preferences and account settings

What Data May Be Retained

For legal, regulatory, and financial compliance purposes, certain data may be retained for a limited period, including:

• Transaction and purchase records
• Payment history
• Fraud prevention and audit logs

Retained data is securely stored, is not used for marketing purposes, and is automatically deleted once the required legal retention period expires.

Processing Time

• Account deletion requests are processed within 7 to 30 days
• Once the account is deleted, it cannot be recovered

Important Notice

Deleting your account will permanently remove access to:

• Purchased digital services
• Wallet balances (if applicable)
• Rewards, points, or benefits associated with your account

Please ensure you use or withdraw any remaining balances before requesting account deletion.

Contact Information

If you have any questions regarding account deletion or data privacy, please contact us:

Email: support@primejewellery.app
Developer: CodePadding